Cancellations and Refunds
- Planet Isis takes pride in our reputation for quality and service. If, for any reason, you are dissatisfied with your purchase we will be happy to help with a prompt exchange, refund or credit.
- Refunds can only be given on items recieved by us, we therefore suggest a form of recorded postage when returning items.
- Faulty goods will be accepted for return within 14 days of delivery to you if they are returned as recieved, complete and unworn and in their original packaging. If the items prove to be faulty you will be refunded in full (or exchange or shop credit) plus your postage and packaging expensed in returning the item(s) to us.
- Non-faulty goods will be accepted within 14 days of delivery to you provided they are returned in perfect condition, in their original packaging and fit for re-sale. Non- faulty returns include those returned as faulty where no fault is found. Where we will accept the non-faulty return you will be credited at the selling price and postage costs in returning the item(s) will be borne by you.
- A request to return goods should in the first instance be emailed to.....
or, in writing, to our contact address