Terms and Conditions

PURCHASING

  • All items offered on this website are subject to availability. When you place an order with us we will send you emails confirming reciept of your order and the details, confirmation of payment when recieved and when your order is ready for shipping.

REGISTER AN ACCOUNT

  • You do not need to register an account with us in order to purchase an item but Registration does have some benefits. Once you have registered you can save a shopping list of items you may wish to purchase at a later date (we cannot see this list) and you can also track the status of your orders and order history. Registration also provides us with the opportunity to better service your individual preferences and needs. Your personal information will not be shared with a third party, please see ourPrivacy Policy for further information.

 

PAYMENT

  • Planet Isis currently accepts credit and debit card payments via Paypal.
  • Paypal is a service that enables you to pay, send money and accept payments without revealing your financial details. You do not need a Paypal account to use your debit/credit card through this payment portal. Paypal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of on-line fraud.

PRICES

  • All prices are in £ sterling (GBP).
  • Delivery charges are not included in the prices quoted.

SHIPPING LOCATIONS

  • Planet Isis can ship within the UK and to Europe. (Other international destinations are not included at this time.
  • We cannot guarantee delivery times but aim to ship your order within 2 working days of cleared payment.

DELIVERY COSTS

UK

  • 1st class Signed for  £3.00
  • 2nd class Signed for £2.00
  • Free P&P for all UK orders over £25.00

INTERNATIONAL

EU

  • Royal Mail Airsure £7.60

CANCELLATION & REFUNDS

  • Planet Isis takes pride in a reputation for quality and service. If for any reason you are dissatisfied with your purchase, we will be happy to help with a prompt exchange, refund or credit.
  • Refunds can only be given on items recieved by us, we therefore suggest a form of recorded postage when returning items.
  • Faulty goods will be accepted for return within 14 days of delivery to you if they are returned as recieved, complete, unworn and in their original packaging. If the items prove to be faulty you will be refunded in full (or exchange or shop credit) plus your P&P expenses in returning the item(s) to us.
  • Non- faulty goods will be accepted within 14 days of delivery to you provided they are returned in perfect condition, in their original packaging and fit for re-sale.
  • Non- faulty returns include those returned as faulty where no fault is found.
  • Where we will accept a non-faulty return you will be credited at the selling price and postage costs in returning the item(s) to us will be borne by you.
  • A request to return goods should in the first instance be emailed to

            dayljones@planet-isis.co.uk

             or contact us in writing to 

      Planet Isis,  2 Gatehouse, Haugh, Nr Alford, Lincolnshire, LN13 0AN

 

 

STATUTORY RIGHTS

  • These terms and conditions do not affect any of your statutory rights.