Privacy Policy

 

Who we are

Our website address is: http://planet-isis.co.uk.

In accordance with the new legislation (General Data Protection Regulations 25th May 2018) we are committed to protecting your privacy. By registering on this website you are giving us permission to hold the details you have entered.

What personal data we collect and why we collect it

We only collect information that is necessary to provide you with a service, or as is required by law.
We will use your information to provide our service and to detect and prevent fraud.

We use your contact details to communicate with you and to complete transactions ie. For couriers to deliver goods.

Payment transactions

Planet Isis accepts credit and debit card payments via Paypal. Paypal is a service that enables you to pay, send money and accept payments without revealing your financial details. You do not need a Paypal account to use your debit/credit card through this payment portal. Paypal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of on-line fraud.
Planet Isis does not have access to any card details.

Paypal have their own privacy policy which can be found on their website.
www.paypal.com/privacy

Contact forms

We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent OR your legitimate interest namely the request for goods and/or services information and communication and our legitimate interests namely our interest in the proper adminstration of our website.

Newsletters

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Correspondence

We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website or Etsy Store will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

This website also sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

We will use your information to provide our service and to detect and prevent fraud.

Analytics

This website also sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

 

Who we share your data with

We may disclose your personal data, which may include your name, address, telephone number or email address to our postal or courier service identified at https://www.royalmail.com
insofar as is reasonably necessary for fullfilling the contract between you and us.

How long we retain your data

Personal data will be retained for a minimum period of 1 year following consent/contractual start date, and for a maximum period of 7 years following consent/contractual start date where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your interests.

How we protect your data

Your details are stored in a physically secure environment.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. You can also request to correct any errors in the information we may hold. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

This can be facilitated by using the Contact Form or by writing to:

Planet Isis
2, Gatehouse,
Haugh,
Nr Alford,
Lincolnshire,
LN13 0AN

Additional information

We may use your email address to contact you with regard to products and services at Planet Isis, but only if you have given us permission so to do by giving us your contact details.

If you contact us, we may keep a record of that correspondence.

 

Contact information

This website is owned and operated by Dayl Goulsbra-Jones.

Our principal place of business is at

2, Gatehouse,
Haugh,
Nr Alford,
Lincs LN13 0AN.

You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form; or

(c) by email using dayljones@planet-isis.co.uk

Our data protection officer’s contact details are as above.

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