Info & FAQ's
The items offered for sale on my website are hand crafted one of a kind pieces. You will receive the exact item shown in the photograph when you order from Planet Isis.
Due to variations in some computer/phone screens and monitors, there may be slight variations in colour. Every attempt has been made to represent the product and colours as accurately as possible.
My process time for orders is up to 5 days from receipt of cleared payment but is usually quicker than this. However, commission orders will take longer. I post out Mondays to Thursdays.
Below are some FAQ’s which I hope will be helpful…….if you have a question that is not answered below please contact me using my contact form.
To keep your jewellery in it’s best condition I recommend you………..
Remove your jewellery when bathing, swimming or taking a shower.
Avoid contact with harsh chemicals (including perfume) & abrasive materials.
When not in use, store in it’s box or fabric bag in a safe place out of direct sunlight.
Extreme low or high temperatures may compromise the condition of your piece.
To clean your jewellery, gently rub using a soft dry or slightly dampened cloth.
Joining the newsletter will keep you up to date with new products and events news, as well as other benefits such as special offers, coupon codes and exclusive discounts.
A synthetic ‘clay’ often with a high content of colour pigment. The material is both lightweight and durable, making it perfect for jewellery.
Silver-filled wire is an excellent alternative to 925 Sterling Silver.
10% PURE SILVER is bonded to a core of copper wire, hundreds of times more silver content than simple silver plated wire. So, my clients are getting great quality at a lower price than a fully sterling silver piece.
I test all my pieces to ensure that they will stand up to normal wear; unlike glass and some ceramic work which can be somewhat brittle, polymer clay is a durable material. To keep your jewellery in it’s best condition please see ‘How do I care for my jewellery’ above.
Yes, I offer free postage on item orders over £150 to UK Mainland, please find other postage information below:
Planet Isis ships to the UK, USA & Canada- orders are posted Monday to Thursday.
POSTAL SERVICES TO EUROPE, AUSTRALIA & NEW ZEALAND ARE TEMPORARILY SUSPENDED. I APOLOGIZE FOR ANY INCONVENIENCE & WILL ADDRESS THIS STATUS AS SOON AS POSSIBLE.
Free postage on orders over £150
(up to 50g): £3.50
(up to 75g): £4.70
Royal Mail Special Delivery Guaranteed by 1pm:
Up to 100g: £7.70
Up to 500g: £9.00
Up to 1kg: £11.00
Europe..TEMPORARY SUSPENSION FROM 28/12/20 PENDING REVEIW
Royal Mail International Tracked:
Up to 100g: £15.00
Up to 250g: £16.00
USA-Royal Mail International Tracked
Up to 100g: £15.50
Up to 250g: £17.00
Canada -Royal Mail International Tracked
Up to 100g: £14.50
Up to 250g: £15.50
Australia & New Zealand TEMPORARY SUSPENSION FROM 28/12/20 PENDING REVEIW
Up to 100g: £13.50
Up to 250g: £14.50
All other countries, please feel free to contact me for a delivery quote via the contact page.
I cannot guarantee delivery but I do aim to ship your order within 5 working days of receipt of cleared payment.From
I am happy to consider commission orders, please feel free to contact me detailing your request/s via the contact page.
Do bear in mind that commission orders will take longer than my usual 5 day or less processing time.
Planet Isis currently accepts credit and debit card payments via Paypal.
Paypal is a service that enables you to pay, send money and accept payments without revealing your financial details. You do not need a Paypal account to use your debit/credit card through this payment portal. Paypal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of on-line fraud.
Yes! This option is available at the checkout. Click and collect is available at all of my events, the dates of which can be found on my events page.
Please use the order notes section at checkout to let me know which event and date you would like to collect your item.
I do ask that items are collected by midday on the day arranged please.
No…However orders will be sent out in attractive packaging which is perfect to be given as a gift.